Delivery & Returns


We hope that you are happy with your purchase, however, if you’re not, you can send your order back to us and we'll issue a refund on receipt. Any return postage costs are the responsibility of the customer and any returned items must be un-used (dont sweat in them) and in their original packaging, like anywhere else on the internet... If you want an exchange and the item is of equivalent value, we'll send it out free of charge (obviously you cant swap a £20 t-shirt for a £32.99 hoodie). 

Any returns MUST be arranged no later than 14 days from the date you received them. Please note that refunds may take 14-21 working days to process (its not our admin, its the banks).

Below are our FAQ's and step by step instructions on how to arrange a return.

----------

FAQ's

WHAT IF I HAVEN'T RECEIVED MY ITEM?
Although this is a super rare event, we kindly ask that you allow up to 1 week for delivery before getting in touch (mainly because that's all the postie says to us). We are aware that the british postal service can be somewhat 'tedious', so if you find yourself asking "where's my order?", please check your 'order dispatched' email for your tracking number (tapping this automatically redirects you to the tracking website). If something on there doesnt look right i.e., a few days have passed since the latest update, please get in touch with us ASAP and we will investigate this for you. We always try to avoid any formal disputes, because we're normal humans who just want to help out those who choose to support us, and are always more than happy to chase anything up for you. We're also gen faster than the banks - we've never understood how it somehow takes them a week to send an email... 

WHAT DELIVERY SYSTEM DO YOU USE?
As of the 7th March 2022, we have switched from the 'Royal Mail 2nd Class Signed For' service to the 'Royal Mail Tracked 48' service for U.K. orders. This allows end-to-end tracking for your peace of mind, and means your orders will now 'normally' take 2 working days from the date of dispatch vs 3-5 working days. You will receive a tracking number with order confirmation, as well as an SMS and/or email (depending on what you provided during the checkout process) with a predicted day and time of the delivery. This service will also provide online delivery confirmation with a GPS map, so you know exactly where your package is. 

For overseas orders, we will continue to use the 'Royal Mail International Tracked' service. As a result, our postage prices have increased to ensure we can provide you the best possible service, but only by 50p.

PLEASE NOTE: We are a very small business and are only 'normally' able to make deliveries to our Royal Mail collection point at 9:30am on Mondays, Thursdays & Saturdays (subject to unexpected changes). Any orders placed after Mondays delivery time, or on a Tuesday for example wont be dispatched until Thursday. We will always make every effort to try and make deliveries on Tuesdays & Fridays, but please bare with us. If we have to delay for whatever reason, we will deliver at the earliest possible oportunity.

WHAT IF MY ITEM IS DAMAGED?
If there is any fault with your item please notify us within 24hrs of receiving the goods so we can investigate this. 

I HAVE ENTERED THE WRONG DELIVERY ADDRESS, WHAT DO I DO NOW?
Please ensure that you enter the correct delivery address when placing your order. If the wrong address is entered, the customer will be charged to have the parcel sent back to us and to the correct address. Please note, the original shipping cost is none refundable. This is a cost met by the customer to have goods shipped to them. Although if we notice any obvious mistakes such as dodgy post codes, we will chase you to confirm (via email though... not literally)

HOW DO I ARRANGE A RETURN?
Literally scroll down another couple of inches... We have literally wrote you a step by step guide. Scroll a bit further than a few inches for PayPal returns instructions or BFPO related information.

WHAT ARE YOU DOING TO BE MORE ECO FRIENDLY?
We only use eco-friendly mailing bags that are produced from sugar cane, the greenest material on the market. They are all fully recyclable, and the 50 micron material makes it an improved environmental solution. They're the same strength as standard polythene bags and carbon neutral, as the CO2 taken from the atmosphere in the growing process offsets the emissions of production and transport.

----------

POST OFFICE (UK) RETURNS
Please note if you choose to return your parcel via the post office this cost is met by the customer. Please get in touch for return delivery address information (this can be done via our instagram, facebook, or 'contact' section of the website). If you're super switched on, you'll notice that we wrote our returns address on the delivery bag under your address details. Once complete, follow the step by step guide below.
  1. Re-pack and seal the item in the bag with labels and tags still attached. 
  2. Return the package by using the Post Office counters and obtain proof of postage from the Post Office. Please do not post the package through the post box without obtaining a certificate of posting as any missing parcel is your responsibility. We advise our customers to use a tracked service to return any parcels as we will not be held liable for missing parcels. 
  3. Keep your certificate of postage safe as you will need this as your proof of return. Once your return is received it will take up to 21 working days to refund your account you will receive an email stating your account has been credited. Please note we do not cover any return shipping cost, this cost is met by the customer. 
  4. We advise customers to return your parcel on a second class tracked service
  5. WORLDWIDE shipping returns should be arranged as per the above methods, but utilising your local or preferred postage provider if the 'Post Office' is not available to you in your country.
  6. Please acknowledge that Ace of Iron Apparel cannot be held responsible for the incredibly rare occasion when items are ‘lost in the post’. Please allow 3-5 working days for U.K. delivery and 7-14 working day’s for worldwide delivery back to us. If your item is suspect to being ‘lost in the post’, we ask you to allow a maximum of 28 working day’s for delivery to us. If we have not received your item by that point, please recheck your tracking number. If the item is still suspected as ‘missing’, you will then need to contact your local post office to begin the post office/Royal Mail claim process for a lost item, or complete the Royal Mail online claim form by clicking HERE

----------

PAYPAL RETURNS
Bought something but it didn’t fit, or simply changed your mind? Don’t worry. Send it back and PayPal will refund your return shipping cost*. Activate now via your Paypal account to enjoy this service on your next purchase. Please click the link for further information HERE 
 


----------

BFPO ADMIN & ADVICE

HOW TO ADDRESS BFPO MAIL
Please seek advice from your chain of command regarding BFPO orders. Best practice has been to route orders through HQ BFPO in London.

Write a return address on the back of the mail. Use a BFPO postcode if you’re ordering goods online. If you use a BFPO postcode instead of a BFPO number, it’ll still arrive but it may take longer. Write ‘GB’ after the BFPO number or postcode if your order will be sent outside the UK. Do not write anything else - your mail may be delayed or sent to the wrong place and we cannot be held responsible.

ADDRESS FORMAT FOR SERVICE PERSONNEL
- Your service number, rank and name 
- Your unit or regiment
- Operation or location name (if applicable)
- BFPO number

ADDRESS FORMAT FOR FAMILY/FRIENDS/PARTNERS ETC
Use this format if you are sending an item to a family member/partner/friend etc who is a serving member of the British Armed Forces, and is deployed overseas or on operations whereby a BFPO system is in place (please confirm with the recipiant, they will know). It may also be used if the recipient is a non-serving member of the British Armed Forces who have been informed that they are entitled to use the BFPO system e.g. British contractors working at a British military establishment:
- Name of recipient
- The recipients service number, rank and name
- The unit or regiment they are deployed with
- The operation or location name (if applicable)
- BFPO number

ADDRESS FORMAT FOR NON-SERVICE PERSONNEL ENTITLED TO USE THE BFPO SYSTEM
- Your name
- Your unit/department (school name)
- Location name (if applicable)
- BFPO number

The above guidance is taken directly from the government website. Customers wanting to order from BFPO addresses are advised to read all relevant information at the following link: www.gov.uk/bfpo

----------

OTHER ADMIN
*Free shipping code not to be used in conjunction with any other offer