Delivery & Returns


We hope that you are happy with your purchases from Ace of Iron Apparel, however, if you’re not completely satisfied with your purchase, you can simply send your item/items back to us and we'll issue a refund on receipt. Any returned items must be un-used (dont sweat in them) and in their original packaging, like anywhere else on the internet... If you want an exchange, just let us know what size you want, and providing the item is of an equivalent value, we will send this replacement out to you free of charge (obviously you cant swap an £18 t-shirt for a £32.99 hoodie). 

Please note, items that you wish to return must reach us no later than 14 working days from the date you receive them. We will not accept returns after this time has passed and will not refund any postage costs incurred by the customer. Please note before making a purchase that any item/s returned for a refund may take up to 21 working days to process (its not us, its the banks), although it is often much quicker. If you have not received your refund within 30 working days of returning your item/s back to us, please get in touch with via the ‘CONTACT’ section of our website or through our social media platforms.

Below are our frequently asked questions and step by step instructions on how to arrange a return.

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FAQ's

WHEN IS THE LAST DATE FOR CHRISTMAS DELIVERY?
We strongly advise that any and all orders that you want delivered before christmas eve, are placed NO LATER than the 18th DECEMBER

WHAT IF MY ITEM IS DAMAGED?
If there is any fault with your item please notify us within 24hrs of receiving the goods so we can investigate this. 

I HAVE ENTERED THE WRONG DELIVERY ADDRESS, WHAT DO I DO NOW?
Please ensure that you enter the correct delivery address when placing your order. If the wrong address is entered, the customer will be charged to have the parcel sent back to us and to the correct address. Please note, the original shipping cost is none refundable. This is a cost met by the customer to have goods shipped to them. 

HOW DO I ARRANGE A RETURN?
Literally scroll down another inch... We have quite literally written a step by step guide. Scroll a bit further for PayPal returns instructions or BFPO related information.

WHAT ARE YOU DOING TO BE MORE ECO FRIENDLY?
We are only using eco-friendly alternatives to standard polythene mailing bags that are produced from sugar cane, the greenest material on the market. They are all fully recyclable, and the 50 micron material makes it an improved environmental solution. They are the same strength as standard oil derived polythene, meaning there is no compromise on quality. They are carbon neutral, as the carbon dioxide taken from the atmosphere in the growing process, offsets the carbon dioxide emitted through production and transport. Lastly, they are only ever reasonably priced, we will only ever charge a fair delivery fee to ensure we can strive to remain as green as possible. This may mean our delivery charge increases fractionally on occasion, we wont ever take the proverbial out of you.

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POST OFFICE (UK) RETURNS
Please note if you choose to return your parcel via the post office this cost is met by the customer. Please get in touch for return delivery address information (this can be done via our instagram, facebook, or 'contact' section of the website). If you're super switched on, you'll notice that we wrote our returns address on the delivery bag under your address details. Once complete, follow the step by step guide below.
  1. Re-pack and seal the item in the bag with labels and tags still attached. 
  2. Return the package by using the Post Office counters and obtain proof of postage from the Post Office. Please do not post the package through the post box without obtaining a certificate of posting as any missing parcel is your responsibility. We advise our customers to use a tracked service to return any parcels as we will not be held liable for missing parcels. 
  3. Keep your certificate of postage safe as you will need this as your proof of return. Once your return is received it will take up to 21 working days to refund your account you will receive an email stating your account has been credited. Please note we do not cover any return shipping cost, this cost is met by the customer. 
  4. We advise customers to return your parcel on a second class tracked service
  5. WORLDWIDE shipping returns should be arranged as per the above methods, but utilising your local or preferred postage provider if the 'Post Office' is not available to you in your country.
  6. Please acknowledge that Ace of Iron Apparel cannot be held responsible for the incredibly rare occasion when items are ‘lost in the post’. Please allow 3-5 working days for U.K. delivery and 7-14 working day’s for worldwide delivery back to us. If your item is suspect to being ‘lost in the post’, we ask you to allow a maximum of 28 working day’s for delivery to us. If we have not received your item by that point, please recheck your tracking number. If the item is still suspected as ‘missing’, you will then need to contact your local post office to begin the post office/Royal Mail claim process for a lost item, or complete the Royal Mail online claim form by clicking HERE

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PAYPAL RETURNS
Bought something but it didn’t fit, or simply changed your mind? Don’t worry. Send it back and PayPal will refund your return shipping cost*. Activate now via your Paypal account to enjoy this service on your next purchase. Please click the link for further information HERE 
 


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BFPO ADMIN & ADVICE

HOW TO ADDRESS BFPO MAIL
Please seek advice from your chain of command regarding BFPO orders. Best practice has been to route orders through HQ BFPO in London.

Write a return address on the back of the mail. Use a BFPO postcode if you’re ordering goods online. If you use a BFPO postcode instead of a BFPO number, it’ll still arrive but it may take longer. Write ‘GB’ after the BFPO number or postcode if your order will be sent outside the UK. Do not write anything else - your mail may be delayed or sent to the wrong place and we cannot be held responsible.

ADDRESS FORMAT FOR SERVICE PERSONNEL
- Your service number, rank and name 
- Your unit or regiment
- Operation or location name (if applicable)
- BFPO number

ADDRESS FORMAT FOR FAMILY/FRIENDS/PARTNERS ETC
Use this format if you are sending an item to a family member/partner/friend etc who is a serving member of the British Armed Forces, and is deployed overseas or on operations whereby a BFPO system is in place (please confirm with the recipiant, they will know). It may also be used if the recipient is a non-serving member of the British Armed Forces who have been informed that they are entitled to use the BFPO system e.g. British contractors working at a British military establishment:
- Name of recipient
- The recipients service number, rank and name
- The unit or regiment they are deployed with
- The operation or location name (if applicable)
- BFPO number

ADDRESS FORMAT FOR NON-SERVICE PERSONNEL ENTITLED TO USE THE BFPO SYSTEM
- Your name
- Your unit/department (school name)
- Location name (if applicable)
- BFPO number

The above guidance is taken directly from the government website. Customers wanting to order from BFPO addresses are advised to read all relevant information at the following link: www.gov.uk/bfpo

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OTHER ADMIN
*Free shipping code not to be used in conjunction with any other offer