COVID-19 Updates

We are continually following the advice of Public Health England (PHE) and are still operating normally within in a covid free environment. This is an ever evolving situation (even after 2 years)... but rest assured, we will keep you updated as and when any changes occur to our processes.

Public Health England (PHE) have advised that people receiving parcels are not at risk of contracting coronavirus (COVID-19). It is currently understood that covid does not survive on letters or parcels long enough to cause any risk to those receiving them, and PHE have confirmed there is no current evidence to suggest COVID-19 can be transmitted via mail.

All our UK deliveries are handled by The Post Office & Royal Mail, who have already put extensive plans into place as im sure you are aware. These measures include contactless delivery. Additionally, for all customers (including those self-isolating) where a parcel won’t fit through your letterbox, the courier will place your item at your door. They will then knock and step back to a 2 meter distance while you retrieve your item. This will ensure your item is delivered securely rather than being left outside in the british elements. They will also sign for your parcel on your behalf once they've had eyes on your existance after delivery is confirmed.

At this current time, most deliveries are now back to the 2-5 working day average (UK), although please allow 7 working days before chasing the order (UK). The current average delivery time for the rest of the world is back to 7-14 working days, although please allow 21 working days before chasing the order, as we cant begin an investigation through our couriers until that point.